Cloud-based technologies have become a ubiquitous part of modern life. Many of us shop online, pay taxes, keep in touch with friends, and make many other materials with just cloud technologies. These are popular tools because they are easy to use, accessible anywhere, and available at very low (or sometimes not) cost. These are almost the same reasons why more and more companies are choosing a cloud PBX every day.

• Cloud PBX systems require little or no internal IT support. Choosing a cloud-based PBX solution is a great way to free up IT resources to work on projects that are more business-strategic. It is also a good choice for small businesses with few technical resources. The best solutions provide installation assistance, project management and expert user support.

   

• Hosted PBX solutions eliminate the confusion of multiple vendors. With a traditional PBX, businesses can have a PBX provider and a local service provider, each with a different bill and different contacts. With a cloud-based PBX, businesses only have one vendor to manage.

• Cloud-based PBX solutions are easily scalable. A primary benefit of a hosted PBX solution is that it can grow with your business. This means that you only pay for the services you need, and then you can easily add other services when needed. Features are often scalable as well. ShoreTel offers several standard phone features and add-on services to our cloud PBX that businesses can purchase upon sign up or add later, as needed for each.

• Enterprise-class features are available in Cloud PBX solutions at no such price. While most businesses want to stay away from low-cost basic VoIP, even primary cloud PBX solutions, such as ShoreTel Sky, offer all customers features that were once only accessible to large companies at a reasonable price. This is possible because the new resources are shared among all customers reducing the price per function for all.

These are just some of the reasons why businesses benefit from cloud PBX solutions. We are happy to help you learn more about our hosted PBX offering and discuss specific ways it might suit your business.